Maren Lind Másdóttir, Director of Structures and Infrastructure at Isavia, was interviewed for the website Túristi recently and discussed, among other things, the new luggage system in the new east wing that will be put into use this summer.
"We will have four new conveyors in the first phase. The first two will be put into use in July this summer. All luggage that is coming to the country by air goes through there, the bags come off the loading dock, go on conveyor belts on the first floor, from there to the basement and then into a new arrival and reception hall. All equipment that touches the bag will be new."
She says that many aspects of the operation must be prepared very well before such a system is put into use. "It makes life at an airport so much fun - especially life at an airport that's going through an implementation phase. Everyone needs to be ready to use the new equipment and the facilities we are setting up. We can't just say: Well done, here's new equipment and facilities! You must have calculated how long it will take the clerk to come and bring the bags in. Do they need to change their procedures? Do the maintenance teams need to add knowledge or change their procedures? There are various considerations that must be made before such a system is put into use."
She says that the new technology will does not mean that passengers will receive their luggage earlier than now, but access to luggage will be better and so will the passenger experience. "The conveyor belt is less likely to fill up and there will be no room for your bag. We are also looking at how much information we can provide the passenger about where his bag is in the system."